Russell L. Ackoff and Sheldon Rovin. Beating the System: Using Creativity to Outsmart Bureaucracies. San Francisco: Berrett-Koehler, 2005, 144 pages, $14.95 softcover, ISBN: 978-1-57675-330-9. Charles T. Goodsell. The Case for Bureaucracy: A Public Administration Polemic. Washington, DC: CQ Press/Sage, 2004, 208 pages, $33.81 softcover, ISBN: 978-1-56802-907-8. Good versus evil is a dichotomy present in religion, … Continue reading →